Our Privacy Policy

Effective date: 08/11/2023

This Privacy Policy outlines how Kossens electrics collects, uses, maintains, and discloses information collected from users of our services.

1. What is “personal information”?

           (a) The Privacy act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: 

                 (i) whether the information or opinion is true or not; and

                 (ii) whether the information or opinion is recorded in a material form or not. 

           (b) If the information does not disclose your identity or enable your identity to be ascertained it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2. Information We Collect

The kind of personal information we collect from you will depend on how you use the website. The information we collect may include, but is not limited to, your full name, email address, and phone number. 

           3. How we collect your personal information 

           (a) We collect your personal information from whenever you input such information into the website.

4. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
• To personalize your experience: We may use your information to understand how our services are being used and to tailor our offerings to better suit your needs.
• To send emails: We may use your email address to send you information about upcoming or completed works and invoices. 

5. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

6. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

7. Your Consent

By using our services, you consent to the terms outlined in this Privacy Policy.

8. Access and correction 

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

9. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Kossens management and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.  

10. Changes to this Privacy Policy

We may update this Privacy Policy at any time. When we do, we will revise the updated date at the beginning of this page.

11. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us by filling out the form on our website or via message on our facebook page and someone will get back to you regarding any queries you may have.